All orders under $100.00 ship for FREE in the 48 US contiguous states and Washington, DC. Most all orders ship within 3-5 business days using UPS Ground. We ship all orders using UPS Ground Shipping. The average handling time range is 3-5 business days. The average shipping time range is 1-3 days depending on your distance from the Oxygen Lighting Fort Worth, Texas distribution center. Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges. *As of 07/29/24, we will no longer accept returns on fan downrods. Fan downrods are final sale. All Oxygen orders ship from the Oxygen Lighting Fort Worth, Texas distribution center. Oxygen Lighting Distribution Center 201 Railhead Rd Fort Worth, TX 76106 Customer Service Phone: (800) 614-5163 Customer Service Email: customercare@oxygenlightingshop.com

Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges. We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. *As of 07/29/24, we will no longer accept returns on fan downrods. We accept order cancellations prior to shipping out the order, only if the order hasn't been pulled and placed on the loading dock for shipment. At this point, we have no way to stop the order. If the order has yet to be pulled, we are able to cancel the order pre-shipment. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, contact us at customercare@oxygen.lighting. Do NOT return any items without receiving instructions from us first. If you return an item without an issued RGA# and shipping labels, the return will be unidentifiable, and you will not receive a refund. Please note that returns will need to be mailed by UPS Ground to the following address once you receive your RGA# and shipping labels we provide to you. Oxygen Lighting RETURNS DEPT. 201 Railhead Rd Fort Worth, TX 76106 Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items All items listed on our store are eligible to be returned with no exceptions. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Restocking Fees and Return Shipping Cost Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@oxygenlightingshop.com